The Short Version
If something's wrong with your order, we'll make it right. If you just changed your mind, we've got a window for that too.
Damaged or Incorrect Items
Open your box and find a broken bottle or the wrong flavor? Let us know within 7 days of delivery. Snap a photo of what arrived, send it our way through the contact page, and we'll either replace it or refund you. Your call.
Changed Your Mind
Unopened items in their original packaging can come back within 14 days of delivery. The return shipping is on you unless we messed up. Once we get the package and confirm everything's in sellable condition, we'll process your refund to the original payment method. Give it 5–10 business days to show up.
What We Can't Take Back
Opened beverages, anything past its best-by date, and limited-edition drops that sold out—those are final sale. We also can't accept returns on items marked as clearance or final sale at the time of purchase.
How to Start a Return
Hit up our contact page with your order number and a quick note about what's going on. We'll send you the return instructions. Don't ship anything back before hearing from us, or it might get lost in the shuffle.
Refund Timing
Once your return is approved and processed, the refund goes back to your original payment method. Depending on your bank, it can take up to 10 business days to appear. If it's been longer than that, reach out and we'll look into it.
Exchanges
Want a different flavor instead of a refund? We can usually do that. Just mention it when you contact us, and we'll check availability.